Overview
At Xander Hikes, customer satisfaction is important to us. While we take great care in providing quality products, we understand that issues may sometimes arise. This policy outlines the conditions under which returns or refunds are considered.
Eligibility for Returns
We accept returns only in the following cases:
The item received is defective, damaged, or incorrect.
You contact us within 48 hours of receiving the item.
The item is unused, in original packaging, and in the same condition as delivered.
Non-Returnable Items
The following items are not eligible for return or refund:
Items that are damaged due to misuse or negligence
Items without original packaging or tags
Products reported after 48 hours of delivery
Items damaged during use
Return Process
To request a return:
Email us at [email protected] within 48 hours of receiving your order.
Include your order number, description of the issue, and photos of the damaged or incorrect product.
Our support team will review your request and respond with return instructions if approved.
Refunds
Refunds are issued only if:
The product is confirmed to be defective or wrong after review
We are unable to replace the product due to unavailability
we operate strictly with Cash on Delivery (COD).
We do not offer cash-back at the time of return delivery.
Cancellations
Orders can only be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled. If you wish to cancel your order, please contact us immediately at [email protected] with your order number.
Contact Us
If you have questions or concerns about our Returns & Refund Policy, please reach out to us at [email protected].